Shipping Charges
Shipping charges for IRONWILLOW furniture are calculated according to factors such as furniture size, package dimensions, weight, destination, and applicable delivery requirements.
Shipping charges start at $16.95 and may increase depending on the size and shipping requirements of the furniture.
The applicable shipping charge will be displayed during the purchasing process when available.
Because beds and other bedroom furniture can be large or heavy, shipping costs may vary substantially between products and destinations.
Shipping Destinations
We currently focus on shipping orders within the United States.
Available delivery areas may vary depending on the product and carrier service. If a particular destination cannot be served, we will contact the customer when reasonably possible.
Order Processing
Orders are generally processed after payment authorization and order verification.
Processing time may vary depending on inventory, product availability, warehouse processing, order volume, and other circumstances.
If a specific processing or estimated delivery timeframe is provided on the product page or during checkout, customers should refer to that information for the applicable order.
Delivery Estimates
Estimated delivery dates are estimates rather than guaranteed delivery dates unless expressly stated otherwise.
Actual delivery may be affected by carrier capacity, weather, holidays, address issues, transportation conditions, or other circumstances outside our reasonable control.
We do not intentionally provide shipping representations without a reasonable basis. If an unforeseen delay occurs that prevents shipment within the applicable promised timeframe, we will provide appropriate notice and available options in accordance with applicable requirements.
Tracking
When tracking information is available, it may be provided to the customer by email or through the order information associated with the purchase.
Tracking information is supplied by the applicable carrier and may not update immediately after an order leaves the fulfillment facility.
Large Furniture Deliveries
Large furniture may require special handling because of its dimensions or weight.
Customers should make sure that the delivery address is accessible and that there is sufficient space to receive and move the furniture safely.
Customers are responsible for checking doorways, hallways, stairways, elevators, and other access points before ordering large furniture.
Unless specifically stated in the product description, standard delivery does not necessarily include inside placement, room-of-choice delivery, assembly, or removal of existing furniture.
Delivery Inspection
Customers should inspect packages and products upon delivery when reasonably possible.
If visible damage is present, customers should document the condition with photographs and contact IRONWILLOW promptly.
Keeping the original packaging may help us process a damage claim or arrange a return.
Shipping Delays
Shipping delays can occur because of inventory issues, carrier delays, weather, transportation disruptions, holidays, or other circumstances.
If we become aware that an order cannot be shipped within the applicable promised timeframe, we will notify the customer and provide available options, including cancellation and refund when required.