Privacy Policy

1. Introduction

IRONWILLOW respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains what types of information we may collect, how we use it, how we may share it, and the choices that may be available to you when you use ironwillow.us or purchase products from us.

2. Information We Collect

Depending on how you interact with our website, we may collect information such as:

Name
Email address
Billing address
Shipping address
Telephone number
Order information
Product purchase information
Customer service communications
Website usage information
Device and browser information
IP address
Information provided through forms or other website interactions

Payment information may be processed through third-party payment providers. We do not intentionally retain complete payment card information when it is processed by our payment providers.

3. How We Use Information

We may use personal information to:

Process and fulfill orders
Process payments
Arrange shipping and delivery
Provide customer service
Respond to questions and requests
Process returns, refunds, and replacements
Communicate about orders
Maintain and improve our website
Detect and prevent fraud or misuse
Comply with legal obligations
Provide information about products or services where permitted

4. Cookies and Similar Technologies

Our website may use cookies, pixels, analytics technologies, and similar tools to help operate the website, remember preferences, understand website usage, improve functionality, and support relevant marketing activities where applicable.

You may be able to manage cookies through your browser settings. Some website functionality may be affected if certain cookies are disabled.

5. Information Sharing

We may share information with service providers and business partners when reasonably necessary to operate our business.

Examples may include:

Payment processors
Shipping and delivery providers
Website hosting providers
Analytics providers
Customer service platforms
Fraud prevention services
Marketing and advertising providers

We do not disclose personal information for purposes unrelated to operating our business unless permitted or required by applicable law.

6. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no method of transmitting or storing information over the internet can be guaranteed to be completely secure.

7. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer service, accounting, dispute resolution, legal compliance, and other legitimate business purposes.

Retention periods may vary depending on the type of information and applicable legal requirements.

8. Your Privacy Rights

Depending on your location and applicable law, you may have rights regarding your personal information, including rights to request information about the personal data collected about you, request deletion or correction of certain information, or exercise applicable choices regarding the use or sharing of personal information.

California residents may have additional privacy rights under applicable California privacy laws. Where applicable, these may include rights relating to knowing, deleting, correcting, opting out of certain sales or sharing of personal information, limiting certain uses of sensitive personal information, and receiving equal treatment when exercising privacy rights.

9. How to Submit a Privacy Request

To submit a privacy-related request, please contact us at:

Email: hello@ironwillow.us

Please clearly identify the nature of your request and provide sufficient information for us to understand and process it.

We may need to verify certain information before completing a request when verification is permitted or required by applicable law.

10. Children's Privacy

Our website is not directed toward children under the age of 13, and we do not knowingly collect personal information from children under 13.

If you believe that a child has provided personal information to us, please contact us so that we can review and take appropriate action.

11. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security practices of third-party websites. Customers should review the privacy policies of third-party websites before providing personal information.