Return and Refund Policy

30-Day Return Policy

IRONWILLOW accepts eligible returns within 30 days of the date the customer receives the order.

To be eligible for a return, the item should be unused and in its original condition, with the original packaging and included accessories whenever reasonably possible.

Because furniture is often large and difficult to transport, customers should contact us before sending any item back. Unauthorized returns may not be accepted.

Return Conditions

A return request should generally include:

Order number
Customer name
Email address used for the order
Product being returned
Reason for the return
Photographs when relevant

Certain items may not be eligible for return when they have been used, assembled, modified, damaged after delivery, or otherwise altered beyond reasonable inspection.

Products that are returned without prior authorization may experience delays in processing.

Furniture Assembly

Customers may inspect a furniture item before completing assembly.

Once a product has been fully assembled, disassembled, modified, or otherwise altered, its eligibility for return may be affected because furniture can be difficult to return to its original condition.

If you discover a manufacturing defect, missing component, or shipping damage, please contact us before attempting repairs or modifications.

Return Shipping Costs

Return shipping costs depend on the circumstances of the return.

For a return due to a customer preference, change of mind, incorrect selection, or similar reason, the customer may be responsible for the applicable return shipping cost.

For products that arrive damaged, defective, incorrect, or materially different from the product ordered, IRONWILLOW will review the situation and determine the appropriate resolution, which may include replacement, repair, return, or refund.

Because furniture dimensions and shipping requirements vary significantly, return transportation costs may differ from the original shipping charge.

Original Shipping Charges

Original shipping charges are generally non-refundable for customer-initiated returns unless otherwise required by applicable law or unless the return is the result of an error attributable to IRONWILLOW.

If an order cannot be fulfilled and is cancelled before shipment, applicable shipping charges that were paid for the unshipped merchandise will be handled in accordance with applicable law.

Refunds

After an approved return has been received and inspected, we will process the applicable refund.

Refunds are generally issued to the original payment method.

The amount of any refund may depend on the condition of the returned product and the reason for the return. Where a deduction is permitted and applicable, we will communicate the relevant information to the customer.

Please allow reasonable processing time for the refund to appear in your payment account after the refund has been issued.

Damaged or Defective Products

If your order arrives damaged or a product has a manufacturing defect, please contact us promptly.

Do not dispose of the damaged item or packaging before we have had an opportunity to review the issue. We may request photographs, videos, packaging information, or other details needed to determine the appropriate resolution.

Depending on the circumstances, we may provide a replacement component, replacement product, repair, return arrangement, or refund.